Return and refund policy

Your satisfaction is our top priority at our store. We aim to provide a seamless and pleasant shopping experience. If you're not completely satisfied with your purchase, we offer an easy return or exchange process to resolve the issue.

Order Cancellation and Modifications

If you wish to cancel or modify your order, please contact us promptly by email at contact@luvanel.com with your order number. Changes can be made within 2 hours of placing your order.

If you cancel within this timeframe, a full refund will be issued within 7 business days.

Returns and Exchanges

  • 30-Day Return Period: You have 30 days from receipt of your order to return or exchange items.
  • Returns are accepted for both defective and non-defective products.
  • Exchanges are available.
  • No restocking fees apply.
  • Items must be new, unused, unopened, and in their original packaging.

To start a return, please email us at contact@luvanel.com for further instructions.

Refund Policy

  • Processing Time: Refunds are generally processed within 7 business days after we receive and inspect your returned items.
  • Refund Method: Refunds will be issued to the original payment method. If you would like to use a different payment method, please contact us at contact@luvanel.com to arrange this.
  • The policy applies to transactions in GBP (British Pound Sterling).

If you have not received your refund within the expected timeframe, please reach out to us at contact@luvanel.com.

Replacement of Defective or Incorrect Items

If you receive an incorrect or faulty item, we apologize for the inconvenience. Please contact us at contact@luvanel.com including the following information:

  • Your order number.
  • A description of the issue.
  • Photos or videos attached.

Return Method and Fees

Returns must be sent by mail.

Customers are responsible for providing and paying for their own return shipping label.

Return Shipping Fees: Return postage costs are borne by the customer.

Shipping Address Verification

Please ensure the shipping address you provide is accurate. If you notice any errors, contact us immediately at contact@luvanel.com to request corrections.

Note: We are not liable for errors in addresses provided by customers or for packages that cannot be delivered due to incorrect or inaccessible addresses. If a package is returned to us, you may choose either a refund or reshipment.

Contact:

Call us: +61468147371

Email: contact@luvanel.com

Address: 2 Frederick St, London WC1X 0ND, UK

Customer service hours: Monday to Friday: 8:00 am to 5:00 pm (GMT)

We aim to respond to your emails within 1-2 business days.