FAQ
Frequently Asked Questions
When will I receive my order?
Orders are processed within 1 to 3 business days (Monday through Friday). Please note that processing does not take place on Saturdays, Sundays, or public holidays.
After processing, delivery usually takes 5 to 12 business days to reach your address.
What should I do if my order is delayed?
If your order hasn’t arrived by the expected date, please reach out to us with your order number, and we will assist you in resolving the issue.
Why is my tracking number not showing any information?
Tracking details become available once the carrier has received the package. There may be a short delay before the tracking information updates. We suggest checking again after a few hours.
How can I exchange or return my order?
To return an item:
- Contact our customer service at contact@luvanel.com
- Provide your name, order number (found in the confirmation email), and the reason for your return.
We will then send you the return address and detailed instructions.
Are there any shipping costs?
Shipping is free for all orders within the United Kingdom.
What are the return costs?
Return shipping costs are your responsibility and vary depending on the carrier you choose. Please consult your carrier’s website for specific fee information.
How can I cancel or modify an order?
To cancel or change an order, please contact us as soon as possible at contact@luvanel.com
Keep in mind that after 24 hours, your order may have already been shipped and cannot be altered.
I haven’t received my order confirmation email. What should I do?
This can occasionally happen. If you have not received your confirmation email, please contact us at contact@luvanel.com with your full name and email address. We will assist you promptly.
Contact:
Call us: +61468147371
Email: contact@luvanel.com
Address: 2 Frederick St, London WC1X 0ND, UK
Customer service hours: Monday to Friday: 8:00 am to 5:00 pm (GMT)
We aim to respond to your email within 1-2 days.